Terms & Conditions
Last updated: 7 April 2026
These Terms & Conditions govern your use of the hardatit.com.au website and your engagement of services provided by Hard at it, located in Gympie, QLD 4570 : ABN 22 916 588 904
Services
Hard at it provides yard maintenance and commercial cleaning services across Gympie and surrounding areas. Services include but are not limited to lawn mowing, whipper snipping, hedge trimming, pressure washing, green waste removal, rubbish removal, weed control, garden clean-ups, office cleaning, medical and dental cleaning, body corporate cleaning and end of lease cleaning.
Quotes & Pricing
• All quotes provided are free and non-binding until accepted by the client
• Quoted prices are based on the information provided at the time of quoting
• If the scope of work differs significantly from what was described, we reserve the right to revise the price before commencing work
• Prices are in Australian dollars and inclusive of GST where applicable
Bookings & Cancellations
• Bookings are confirmed upon verbal or written agreement
• We ask for at least 24 hours notice if you need to cancel or reschedule
• We reserve the right to reschedule due to weather, equipment issues or circumstances beyond our control — we will notify you as soon as possible
Payment
• Payment is due on completion of each job unless otherwise agreed in writing
• We accept bank transfer, cash and other payment methods as advised
• Overdue accounts may incur a late payment fee
Access to Property & Client Responsibilities
By booking a service, you confirm that you have the right to grant us access to the property. To ensure a safe and efficient service, clients are responsible for the following prior to our arrival:
• Animals — all pets, dogs and other animals must be secured safely inside the home or in an enclosed area away from the work zone before our team arrives. We are not responsible for any animal that escapes or is injured due to not being secured prior to our arrival. If animals are not secured on our arrival we reserve the right to reschedule the job.
• Clearing the area — lawns, gardens and outdoor areas must be reasonably clear of rubbish, debris, toys, tools, hoses, furniture and any other objects before we commence work. We are not responsible for damage to our equipment or injury caused by concealed or unsecured objects in the work area.
• Hazard disclosure — you must inform us of any known hazards on the property including but not limited to underground pipes, irrigation systems, retaining walls, loose fencing, chemical storage or unstable ground.
• Safe access — you are responsible for ensuring our team can safely access all areas of the property required to complete the agreed service.
Failure to meet these responsibilities may result in the job being rescheduled, additional charges, or a limitation of our liability for any resulting damage or injury.
Liability
Hard at it takes care in performing all services. However, we are not liable for:
• Pre-existing damage to property, plants, fencing or structures
• Damage caused by hidden hazards not disclosed prior to the service
• Any indirect or consequential loss arising from our services
Our liability is limited to the cost of the service provided.
Insurance
Hard at it holds public liability insurance. Proof of insurance is available on request.
Website Use
Your use of hardatit.com.au is subject to these terms. We make no warranty that the website will be error-free or uninterrupted. Content on the website is for general information only and may be updated without notice.
Weather & Ground Conditions
We reserve the right to reschedule any service where weather or ground conditions would result in substandard work or risk damage to your property. This includes but is not limited to heavily saturated or waterlogged ground, active rain during the service, or high winds affecting safe equipment operation. We will notify you as soon as possible and reschedule at the earliest available time at no additional cost.
Overgrown or Excessive Growth Surcharge
Quotes are based on lawns and gardens in a regularly maintained condition. Where a property has not been maintained for an extended period and requires significantly more time or effort than a standard service, we reserve the right to apply an additional surcharge. We will advise you of any variation to the quoted price before commencing work.
Chemical & Herbicide Application
Where weed control, spraying or herbicide application services are performed, the client is responsible for keeping all people, children and animals away from treated areas for the period advised by our team at the time of service. By booking a spraying service, you accept responsibility for ensuring this requirement is met. Hard at it is not liable for any harm resulting from failure to comply with post-treatment instructions.
Irrigation & Subsurface Systems
Hard at it takes reasonable care when operating near garden beds and lawns. However, we are not liable for damage to underground or subsurface irrigation systems, sprinkler heads, pipes, cables or other infrastructure that was not disclosed to us prior to the service. It is the client’s responsibility to identify and mark the location of any subsurface systems before work commences.
Damage Reporting
Any claim for damage allegedly caused by Hard at it must be reported to us within 48 hours of the service being completed. Claims made after this period may not be accepted as we are unable to verify the cause of damage. Reports can be made by calling 0400 140 894 or emailing hardyardmaintenance@gmail.com.
Confidentiality (Commercial Cleaning)
All Hard at it Commercial Cleaning staff and contractors are required to maintain strict confidentiality regarding any information, materials or conversations encountered while on client premises. This applies particularly to medical, dental and professional business clients. We do not disclose any client information to third parties.
Security & Alarm Systems (Commercial Cleaning)
The client is responsible for providing Hard at it with all necessary access information including keys, access cards, alarm codes and security procedures prior to the scheduled service. Hard at it is not liable for any alarm activations, security responses or associated costs arising from incorrect or incomplete access information provided by the client.
Client Property & Stock (Commercial Cleaning)
Hard at it is not responsible for pre-existing damage to client stock, equipment, fixtures or valuables. We are not responsible for items left unsecured in communal or shared areas. Clients are advised to secure valuable or fragile items before our team attends.
Cleaning Products (Commercial Cleaning)
Hard at it uses professional cleaning products appropriate for each surface and environment. If a client requests the use of specific products supplied by the client, Hard at it accepts no liability for any damage or adverse outcome resulting from the use of those products. The client assumes full responsibility for any client-supplied products used at their request.
Scheduled Access (Commercial Cleaning)
Where a regular cleaning schedule has been agreed, the client is responsible for ensuring access to the premises at the agreed time. If access is denied or unavailable without at least 24 hours notice, the scheduled clean may be treated as a forfeited service and may be charged at the full rate.
Photography & Marketing
Hard at it may photograph completed work for use on our website, social media and other marketing materials. Photos will not include identifiable personal information. If you do not wish for your property to be photographed, please advise us in writing before the service commences and we will respect your request.
Dispute Resolution
In the event of a dispute arising from our services or these Terms & Conditions, both parties agree to attempt resolution through direct communication in good faith before pursuing any formal legal action. Disputes that cannot be resolved directly may be referred to a relevant dispute resolution service in Queensland.
Australian Consumer Law
Nothing in these Terms & Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot be excluded under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010). To the extent permitted by law, our liability for any breach of a consumer guarantee is limited to the resupply of the services or the cost of having the services supplied again.
Governing Law
These Terms & Conditions are governed by the laws of Queensland, Australia.
Contact
For any questions regarding these Terms & Conditions, contact us at hardyardmaintenance@gmail.com or 0400 140 894.